Complaint Management System
The system for handling complaints built on the basis of the Productive24 platform optimizes the entire process: from the receipt of the complaint, through its consideration, to the decision and preparation of the response. The solution allows for flexible building and implementation of complaint scenarios that reflect the unique needs and specificity of the organization.
Complaint handling is thought to be a painful duty. The entrepreneurs don’t appreciate its importance within the context of Customer Experience. Quick and efficient complaints processing may be another element of building a competitive advantage. We are supported in this area by Productive24 app customized to our specific needs.
All complaints in one place – regardless the source of the process – allows keeping order and constantly monitoring the progress without switching between different systems. Thanks to sorting and filtering options, working with data is much more effective.
Automation of complaint process ensures full transparency. Built-in notification mechanisms inform about upcoming deadlines and allow tracking the progress at each stage of the process, reducing the risk of mistakes, human errors and monitoring the time limits for dealing with a complaint.
Complaint Management Productive24 is an app tailored to specific procedures of a given organization. Flexible workflows remove the limitations of off-the-shelf solutions and give the organization unlimited opportunities to implement the innovations and process improvements.
Solution facilitates the control of complaint management process and improves circulation of information. Extensive notification structure allow for ongoing monitoring of progress. Clear design and easy interface with in-built chat create a powerful work tool for employees.
Quick and efficient complaint handling thanks to Productive24 translates into stronger relations between organization and their clients and positive Customer Experience. Quick response affects customer satisfaction, is a source of their loyalty and creates good brand image.
34% of customers declares that they’d rather pay more for a product or service, as long as it would be related to high standards of customer service (2022). It’s a 4,5% increase, compared to 2021.
Productive24 platform allows to digitize and automate any areas in the organization. Thanks to modular structure of the system, all Productive24 apps can combine, permeate and influence each other to create one comprehensive business application ecosystem. Complaint Management system will perfectly match the following solutions:
New customer service employees can be quickly and effectively introduced to the team thanks to Onboarding Productive24.
L&D Productive24 app supports training and knowledge management in the organization. The solution allows to develop the competencies of your employees and thus boost the customer service standards.
Any data on complaints may be recorded in the CRM app ensuring another element of 360° view for the customer.
Access to personal data registered and processed during the process of complaint management may be granted thanks to GDPR Productive24 app.
A flexible application that automates the management of trade promotion, commercial processes, pricing policy and discounts.
A comprehensive tool that supports the design, engineering, marketing and commercial teams in the product lifecycle management process.
The central source of product knowledge that ensures efficient flow and distribution of consistent, current and correct data, regardless of its source.
The application for handling complaints that optimizes the entire process and improves customer service.
A tool that supervises the processes of product and components testing and certification, ensuring the highest quality standards.
Create your own, custom solution which will fully reflect all your business processes.
