Knowledge base

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A consistent and well-structured knowledge base for your organization

The Knowledge Base built on the Productive24 platform is a powerful tool for capturing, organizing, and managing your company’s know-how. It automates the creation, categorization, and storage of all knowledge resources—making information easy to find and reducing time spent searching.

With advanced access control, employees see only the content they are authorized to, while the built-in notification system keeps everyone informed about updates—ensuring continuous knowledge flow and access to up-to-date information.

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Knowledge management remains one of the three key factors contributing to the success of a company.

Deloitte

Knowledge base – system features

Access permissions
Control who sees and edits content with precise permission settings based on your organizational structure. Easily manage access for individuals, teams, or entire departments to streamline knowledge sharing. Document versioning and automatic notifications ensure everyone stays up to date with the latest changes.
Table of contents
Quickly find the materials you need with a clear and structured table of contents. The system offers both tree and tile views, showing main categories with expandable lists of subcategories and articles. Easily search content, filter by tags, and create new categories directly within the view — everything you need, always at your fingertips.
Articles
Effortlessly manage your content with an intuitive interface for adding, editing, sharing, and organizing articles. Filter and sort items to quickly find what you need. Track user engagement with version history and dynamic read-status reports. Link related articles, assign tags manually or automatically, embed multimedia, and benefit from an automatically calculated estimated reading time — all designed to enhance content accessibility and knowledge flow within your organization.
Categories
Easily organize your knowledge base with flexible category management. Add new categories directly from the list, and use advanced search, sort, and filter options to find what you need fast. Define custom parameters for each category and assign editing permissions as required. Stay in the loop with automatic notifications about key actions, like article additions or updates within a category.
Reports
Gain full visibility into your knowledge base activity with automatically generated reports. Clear, visual charts show how many articles were published or viewed within a selected time frame, broken down by category or author. Use advanced filters to quickly pinpoint data by author, update date, tags, category, status, or number of views. Efficiently track content performance and make informed decisions to better manage organizational knowledge.

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Need something unique? We’ll tailor it for you!

Can’t find the feature you need in standard HR solutions? With HRM Productive24, you can not only tailor existing functions to your needs but also develop entirely new ones, built specifically for your organization. Your HRM system will evolve alongside your company, ensuring it always meets your unique requirements. Explore a range of potential features we can develop for you, and discover how our solutions can streamline your HR processes.

Use AI!

Speed up content creation with AI! Quickly generate and refine articles. Tailor the tone and style to match your brand and audience expectations.

External knowledge base

Give contractors controlled access to your knowledge base and keep them aligned with internal processes.

Motivate your employees

Want to boost engagement and initiative? Design your own gamification system—reward contributions, highlight top performers, and encourage knowledge sharing across teams.

Forum and brainstorming

Foster collaboration and innovation! Create a digital space where employees can post ideas, ask questions, solve problems together, and spark creative discussion.

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Improve employee journey with an effective knowledge management system!

Knowledge is a key element at every stage of an employee’s journey in the company. Creating a comprehensive knowledge base will ensure that every process runs smoothly – from recruitment to onboarding (delivering necessary training materials), to learning and development (understanding of products or services), to offboarding (safety procedures).

Productive24 is a modern tool that not only allows companies to collect and manage knowledge from one central location but also ensures unlimited access for all employees to educational materials improving their competencies, and in consequence the performance of the entire organization.

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Unlock the full potential of knowledge management with Productive24

Knowledge centralization

The entire knowledge of the company such as know-how, articles, procedures, regulations, guidelines, FAQs, instructions, training materials, and any other documents regulating the work available in a single place.

Well-organized data

All documents are properly segregated, categorized and systematized. Thus, the company’s knowledge is cataloged and each user can easily find necessary information.

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Create your own business application ecosystem!

Did you know that all the solutions built based on the Productive24 platform can combine, permeate and influence each other to create one comprehensive business application ecosystem?

To properly run any process in a company, it is necessary to know the relevant procedures, policies, or practices. Therefore, effective knowledge management became an integral part of each functional area in the organization.

A Productive24 knowledge base is a cross-functional tool for improving the work of all departments. The solution perfectly complements onboarding processes (training materials necessary to introduce new hires), CRM software (guidelines and best practices), compliance tools (including GDPR), or Service Desk (procedures for handling submitted tickets).

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